Shipping and Delivery Policy:
At Himalayan Valley, we are committed to delivering your products in a timely and reliable manner. We have outlined our shipping and delivery policy to provide you with a clear understanding of how we handle the shipment of your orders. By placing an order with us, you agree to comply with the terms and conditions of this policy.
1. Order Processing:
a. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review the information carefully and contact our customer service immediately if you notice any discrepancies.
b. Order Verification: In some cases, we may need to verify certain details of your order to ensure its accuracy and prevent fraudulent activity. We appreciate your cooperation and understanding during this verification process.
2. Shipping Methods:
a. We utilize reputable shipping carriers to ensure safe and reliable delivery of your Himalayan Valley products. The specific carrier and shipping method may vary depending on your location, the size of the package, and other factors.
b. We offer standard shipping options with estimated delivery times, which may vary depending on the destination. Please refer to the shipping information provided during the checkout process for estimated delivery dates.
3. Shipping Restrictions:
a. We currently ship our products to select regions and countries. If your shipping address falls outside our delivery area, you will be notified during the checkout process, and we may not be able to process your order.
b. Please note that certain customs regulations and import restrictions may apply to the delivery of Himalayan Valley products. It is your responsibility to ensure that the ordered products comply with the customs laws and regulations of your country. Any additional fees, taxes, or duties imposed by customs are your responsibility.
4. Delivery Timeframes:
a. Estimated Delivery Time: The estimated delivery time provided during the checkout process is an approximation based on typical shipping conditions. Actual minimum delivery time is 2 to 3 days after placing order and the maximum estimated delivery time is 5days. Also it may vary due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays. We appreciate your patience and understanding in such situations.
b. Tracking Information: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can monitor the progress of your shipment through the carrier's website or by contacting their customer service.
5. Delivery Issues:
a. Incorrect Address: It is your responsibility to provide accurate and complete shipping information. If you realize that you have provided an incorrect or incomplete address, please contact our customer service immediately. We cannot guarantee that we can update the shipping address once the order has been processed, but we will do our best to assist you.
b. Failed Delivery Attempts: If the carrier is unable to deliver the package to the provided shipping address due to reasons such as an incorrect address, absence of the recipient, or refusal to accept the package, it may be returned to us. In such cases, you may be responsible for additional shipping charges to resend the package.
6. Lost or Damaged Shipments:
a. Lost Shipments: In the rare event that your package is lost during transit, please contact our customer service. We will work with the carrier to initiate an investigation and resolve the issue as promptly as possible.
b. Damaged Shipments: If your package arrives damaged, please document the condition of the package and its contents with photographs. Contact our customer service immediately, and we will assist you in resolving the issue with the carrier.
7. Change in Shipping and Delivery Policy:
We reserve the right to modify or update our shipping and delivery policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
We strive to provide you with a smooth and satisfactory.